Justin Patton: Inspire Trust: The Strategy Behind It | #217
Leaders often diagnose stubborn performance issues as strategy or execution failures. This conversation argues that many are trust problems in disguise: teams turn away from each other, avoid the hard conversations, and stop saying what needs to be said. The payoff is a practical way to rebuild trust through presence, candor, and small consistent actions rather than one grand gesture.
You’ll hear why body language training focuses on your own feet and grounding instead of “reading” other people, and how a one-sided shrug can signal there’s more to the story. The discussion breaks trust into three non-negotiables—transparency, tact, and togetherness—and shows how “truth-tellers” often use candor without making people feel safe. It also connects trust to self-trust: owning your voice, developing competence, and going on an advice detox.
Practical examples include the “next right answer” approach to unclear plans, learning to lose without collapsing, and leading with empathy before information under high performance pressure. The close asks listeners to be the person who turns toward someone who is stuck and stays. The message is not perfection; it is consistency in making people feel seen, heard, and valued.
Leaders often diagnose stubborn performance issues as strategy or execution failures. This conversation argues that many are trust problems in disguise: teams turn away from each other, avoid the hard conversations, and stop saying what needs to be said. The payoff is a practical way to rebuild trust through presence, candor, and small consistent actions rather than one grand gesture. You’ll hear why body language training focuses on your own feet and grounding instead of “reading” other people, and how a one-sided shrug can signal there’s more to the story. The discussion breaks trust into three non-negotiables—transparency, tact, and togetherness—and shows how “truth-tellers” often use candor without making people feel safe. It also connects trust to self-trust: owning your voice, developing competence, and going on an advice detox. Practical examples include the “next right answer” approach to unclear plans, learning to lose without collapsing, and leading with empathy before information under high performance pressure. The close asks listeners to be the person who turns toward someone who is stuck and stays. The message is not perfection; it is consistency in making people feel seen, heard, and valued.
Highlights
- Reframe complaints about unmotivated teams as trust problems hidden in plain sight.
- Use feet and grounding to make people feel safe, not to manipulate them.
- Diagnose friction by which is missing: transparency, tact, or togetherness.
- Build self-trust by owning your voice, developing competence, and trying an advice detox.
- Under pressure, lead with empathy before information and recognize people throughout the journey.
- When someone is stuck, be the person who turns toward them and stays.
Important Concepts and Frameworks
- Trust Problem in Disguise — A strategy or execution complaint that actually reflects missing trust, candor, or follow-through. https://www.justinpatton.com/
- Transparency, Tact, and Togetherness — The three trust non-negotiables: tell the truth, make people feel safe, and act as a team.
- Self-Trust — The unwavering belief that you can have your own back, expressed by owning your voice.
- Next Right Answer — A planning approach that replaces figuring everything out with one clear, committed next step.
- Relational Courage — The willingness to turn toward someone in a hard conversation instead of avoiding or withdrawing.
Tools & Resources Mentioned
- Body Language Institute — Training program where Patton studied body language and presence.
- Managers Who Build Trust — Book by Justin Patton on how managers can build trust. https://www.justinpatton.com/
- Trust Architect Group — Patton's company and frame for defining trust and coaching leaders.
- Justinpatton.com — Website for Patton's books and work; mentioned as where to find him.
Calls to Action
- Pick one strained relationship and name whether transparency, tact, or togetherness is missing.
- Before your next performance conversation, spend 15 seconds on empathy before delivering information.
- Try a two-week advice detox: make one decision without asking others what you should do.
- When you notice someone stuck this week, ask what's going on and stay for the next step.
Key Quotes
- "Trust is not built in one big thing. It's built in, like, 100 small things." — Justin Patton
- "If we win, we celebrate. If we lose, we all drink beer together." — Simon Vetter
- "I'm not leaving until we figure this out." — Justin Patton
- "We define trust as the unwavering belief that you are gonna have my back." — Justin Patton
- "When you don't trust yourself, you turn away from other people." — Justin Patton
Chapters
00:00 — Strategy Problems That Are Really Trust Problems
02:14 — Farm Work Ethic and Respect for All Things
04:50 — Why Feet Reveal More Than Faces
12:16 — Quit Trying to Figure It All Out
17:36 — Transparency, Tact, and Togetherness
20:27 — Building Self-Trust Before Trusting Others
25:13 — Learning to Lose Builds Resilience
30:12 — Trust Is Built in 100 Small Things
38:21 — Three Types of People When Someone Gets Stuck
02:14 — Farm Work Ethic and Respect for All Things
04:50 — Why Feet Reveal More Than Faces
12:16 — Quit Trying to Figure It All Out
17:36 — Transparency, Tact, and Togetherness
20:27 — Building Self-Trust Before Trusting Others
25:13 — Learning to Lose Builds Resilience
30:12 — Trust Is Built in 100 Small Things
38:21 — Three Types of People When Someone Gets Stuck
This Episode's Guest: Justin Patton
LinkedIn: https://www.linkedin.com/in/jpinspires/
Website: https://www.justinpatton.com
About the Host: Simon Vetter
LinkedIn: https://www.linkedin.com/in/simonvetter1
Website: https://simonvetter.com/
